Build
A member of our team in your area will help you design your perfect Resident Benefits Package. If you already have some benefits, we’ll combine forces so your residents get one clean experience.
With our RBP, everybody wins
Encourage financial health
Benefits like Identity Protection, Credit Building, and a comprehensive Renters Insurance Program protect your residents’ finances and help them build for the future.
Improve day-to-day living
Group Rate Internet and Resident Rewards deliver benefits that residents actually want, making the renting experience that much more enjoyable.
Minimize resident costs
Air Filter Delivery helps lower energy costs and Identity Protection guards against expensive financial disruptions.
Minimize the costliest maintenance items
Regularly changing air filters drives a 37% reduction in HVAC work orders, the most expensive maintenance line item for most real estate investors.
Protect your investors’ biggest assets
Infestations can wreak havoc on rental properties, but our On-Demand Pest Control program eliminates unwanted pests quickly.
Differentiate yourself and reduce vacancy times
Second Nature’s RBP helps properties stand out among the competition and get qualified residents in the door faster, minimizing times between leases.
Take work off your team
On-Demand Pest Control and Air Filter Delivery save your team valuable time and reduce phone calls and work orders.
Increase renewal rates
Happier residents stay longer, and our RBP delivers a resident experience that delights. Decrease turnover and the challenges that come with it.
Fully managed program
Our resident benefits come with hands-on support and full program management from Second Nature, so you don’t have to add tasks to your team.
What is a Resident Benefits Package?
Our Resident Benefits Package, or RBP, conveniently bundles eight perks together—making it easy to improve the lives of residents, investors, and property managers. We call this the triple win.
Group Rate Internet
Savings at scale, for remote workers and cat video enthusiasts alike. With our exclusive group rates, residents get gigabit-speed internet as part of their lease at a lower price than they can typically find on their own.
Why Group Rate Internet?
Purpose-built for single-family portfolios
Exclusive group rate
Fully managed program
Dedicated 24/7 support
Renters Insurance Program
Protect your people. Protect your property. Our Renters Insurance Program automatically tracks resident coverage to make sure you're fully protected.
Why Renters Insurance Program?
Automatic enrollment at lease signing
Up to $300k in coverage
Damage, liability, and loss of use coverage
No dog breed restrictions
Credit Building
Residents build credit by paying for virtually anything... except rent. Let's change that. By automatically reporting on-time rent payments to the major credit bureaus, you can help build your residents' financial health.
Why Credit Building?
Up to 64 point credit boost in the first 12 months
Increases on-time payments
Attracts financially-minded residents
Integrated with your property accounting software
Air Filter Delivery
Cleaner air and reduced costs? Refreshing. Our Air Filter Delivery program delivers filters to your residents' doors right when they need to be changed.
Why Air Filter Delivery?
Reduce costly HVAC maintenance
Maximize lease compliance
Fully managed filter program
Integrated with your existing workflows
On-Demand Pest Control
Residents shouldn't have to live with unwanted guests. Our program allows residents to report pest issues and schedule treatment directly with service providers.
Why On-Demand Pest Control?
Residents coordinate directly with vendors
More cost-effective than preventative treatments
Custom plans based on geography
Enrolled at lease signing
Resident Rewards Program
Rent day is now rewards day. Residents earn rewards when they pay rent on time—just like they do with everyday credit card purchases—and then cash them in for electronics, discounts, gift cards, and more.
Why Resident Rewards Program?
Awards points to residents who pay on time
Residents cash in for gift cards, prizes, and more
Incentivize any behaviors you'd like
Builds better resident relationships
Identity Protection
Identity theft isn't a joke, and neither is this protection. We offer 24/7 dark web monitoring to prevent identity theft, and a dedicated restoration team if accounts still get compromised.
Why Identity Protection?
Dark web monitoring to prevent attacks
Dedicated U.S.-based restoration team
Coverage for breach-related expenses
Fully managed by Second Nature
Move-in Concierge
No-stress utility setup for residents. One phone call provides residents with all they need to know about their local utilities and service providers, minimizing calls to your team.
Why Move-in Concierge?
Residents make one phone call
A concierge guides them through utility setup
No utility troubleshooting with new residents
No change to your process
How it works
Trusted by 2,500+ property management companies to deliver over 2 million resident experiences
"If I went and polled my tenants, everything in there would be somebody’s favorite. I think it’s the collection of all of them that makes it really powerful."
Brian Birdy
Birdy Properties
“RBP feels like adding to my team without adding to my payroll.”
Lindsay Baker
Evolution Real Estate
"Working with Second Nature was the easy button."
Shawn Johnson
HomeVault Property Management
"If I went and polled my tenants, everything in there would be somebody’s favorite. I think it’s the collection of all of them that makes it really powerful."
Brian Birdy
Birdy Properties
“RBP feels like adding to my team without adding to my payroll.”
Lindsay Baker
Evolution Real Estate
"Working with Second Nature was the easy button."
Shawn Johnson
HomeVault Property Management