Topics:
September 9, 2021
Chief Customer Officer - Second Nature
In this episode, we are joined by THE master negotiator, author, and founder of the Black Swan Group - Chris Voss. He’s the former lead crisis negotiator for the NY City division of the FBI and was the lead international kidnapping negotiator for the FBI. He’s also taught business negotiation at USC, Georgetown, and Harvard Business Schools.
We hope you enjoy this recording from PMLX 2021.
To learn more about Chris Voss, and sign up for The Black Swan Group newsletter, visit his website.
Follow the conversation PMs are having about this and more in our Facebook group.
Be sure to follow The Triple Win by Second Nature and never miss an episode!
Related: Check out the other property management podcasts we recommend for single-family property managers.
Topics: