The Resident’s Guide to Resident Benefits Packages

In today’s rental market, Resident Benefits Packages are becoming more popular, offering residents a range of bundled services designed to make their living experience more convenient and enjoyable.

These packages aim to simplify tasks such as paying rent, handling maintenance requests, and even safeguarding personal information. However, many residents may not yet be familiar with what these packages actually include and the value they bring.

In this guide, we’ll answer some of the most common questions residents have about Resident Benefit Packages, using Second Nature’s Resident Benefits Package as an example. We’ll look at:

• What a Resident Benefits Package is

• What Second Nature’s Resident Benefit Package includes

• How much value these services provide to residents 

• Why residents love Second Nature’s Resident Benefits Package

While Second Nature's Resident Benefits Packages offer a wide range of benefits, we’re not the only company that offers a resident benefits package, and not all packages are the same.

Please note that Second Nature is committed to offering transparency about what their Resident Benefits Package includes, to ensure that residents know exactly what they’re paying for.

Related: Benefits of Second Nature’s RBP™ for Residents

FAQs from Residents about Resident Benefits Packages

When residents hear about Resident Benefits Packages, they may have questions such as “What exactly am I getting?” or “Is this worth the extra cost?” 

Second Nature has designed its Resident Benefits Packages to be easy to understand and packed with value, so residents can get the most out of their living experience while knowing that the details are taken care of. 

Let’s explore some of the top questions that residents ask about these packages and how Second Nature addresses them.

What is a Resident Benefits Package?

Second Nature’s Resident Benefits Package is a collection of services that aim to enhance the resident’s experience. From everyday conveniences like rent payment portals to essential protections such as liability insurance that includes coverage for your belongings, the package is designed to provide peace of mind and streamline various aspects of renting.

At its core, the Resident Benefits Package makes it easier for residents to manage their home life. For example, instead of tracking down different service providers, residents get everything in one convenient bundle. This helps reduce the hassle of setting up utilities, purchasing separate insurance, and dealing with unexpected issues like maintenance requests.

In addition to making life easier, the package offers key benefits that protect residents, simplify communications with your property management, and provide added value throughout the lease.

What’s included in Second Nature’s Resident Benefits Package?

Second Nature has curated a robust Resident Benefits Package that covers a variety of essential services for residents. The benefits meet the needs and wants of residents during their tenancy.

Here’s what’s Second Nature’s package includes:

• Renters Insurance Program*: Covers certain damages to your belongings and legal expenses in the event of a claim brought against you that occurred on your property. This eliminates the need to shop around for separate insurance policies.
• HVAC filter delivery: Receiving regular air filter replacements helps maintain air quality and extend the life of the HVAC system of the home. With filters delivered directly to the resident’s door, it’s one less thing to worry about. Plus, we found that it can cut utility bills by up to 15%.
• Credit building services: For residents looking to improve their credit score, timely rent payments can now be reported to all three of the national credit bureaus (Experian, TransUnion, and Equifax), helping to boost their credit over time.
• Identity protection: In today’s digital age, identity theft is a growing concern. Second Nature includes up to $1 million in identity protection services through Aura, offering another layer of security for residents listed on the lease who are 18+. This also includes dark web monitoring, fraud alerts, and much more.
• Move-in concierge: Calling multiple providers to set up utilities or researching online for hours is a thing of the past. With this service built into our package, that means less time and less stress in setting up utilities so residents can cross off one more thing on their move-in checklist.
• On-demand pest control: Second Nature’s on-demand pest control stops the pest issue in its tracks, while also immediately addressing any new issues that might come up. Residents can enjoy a clean, livable space without worrying about rodents and critters. (Note: These services may not be available in all areas.)
• Resident rewards program: In addition to welcome gifts when they sign their lease agreement, residents could receive additional perks when they submit on-time rental payments. (Benefits are customizable and incentives may vary across different property managers.) 
• Additional complimentary services at no cost to you when enrolled in a Second Nature Resident Benefit Package:
  • 24/7 maintenance request hotline: Emergencies don’t always happen during business hours. Second Nature provides around-the-clock access to maintenance support, which helps ensure residents are never left stranded in the event of a problem.
  • Online rent payment portal: Paying rent is simpler than ever with an online portal that offers auto-pay options and a transparent payment history, as well as notification reminders when rent is due. No more writing checks and hand-delivering them to your property manager or worrying about late fees.

For complete transparency, Second Nature has shared the full list of services here.

How much do residents save with these services?

While the exact pricing of Resident Benefits Packages can vary from one property management company to another, bundling these services typically results in savings. By providing essential services like filter delivery, pest control, and identity protection all in one package, residents avoid the higher costs of purchasing each service individually.

For instance, enrolling in on-demand pest control alone could cost more than $40 or more per month (depending on services), and identity theft protection might add another $10 to $15 per month. When you start adding in the convenience of an online rent portal and 24/7 maintenance, the total value of these services can easily exceed what’s bundled in a typical resident benefits package.

All told, residents typically save by opting into a resident benefits package rather than sourcing these services independently. While pricing for resident benefits packages will vary by company, the savings that are baked in can be significant. 

For a deeper look at potential savings with Second Nature’s RBP™, check out the details here.

Is the Resident Benefits Package part of the lease agreement?

Yes, the Resident Benefits Package offered by Second Nature is included as part of the lease agreement, making it a seamless part of your rental experience. This is a best practice, designed to ensure that residents are aware that there are no hidden fees or surprise additions after the lease has been signed.

By including the details about the Resident Benefits Package in the lease, property managers provide transparency about what services residents will receive and the associated costs. This also helps prevent confusion about whether services are optional or required, as all the terms are laid out from the start.

For properties that introduce the Resident Benefits Package during a lease renewal, all details will be clearly communicated to residents before the new lease is signed. This ensures that there are no surprises, and residents can review the benefits and ask any clarifying questions to their property manager before the lease renewal takes place.

Is Second Nature’s Resident Benefits Package compliant?

When it comes to compliance, Second Nature takes great care in ensuring that all aspects of its Resident Benefits Package meet the highest standards. In doing so, Second Nature provides guidance to property managers to make sure they have the relevant information necessary to ensure the services offered comply with local and federal regulations.

This focus on compliance is key to ensuring that both property managers and residents can enjoy the benefits of the package without worrying about legal concerns.

Why Residents Love Second Nature’s Resident Benefits Package

The feedback from residents who use Second Nature’s RBP™  is overwhelmingly positive. By bundling key services into one simple package, residents don’t have to spend time worrying about finding the best liability insurance or wondering how to get a maintenance issue fixed at 2 a.m.

Second Nature goes above and beyond to ensure that residents have the best experience possible in their homes. Here are a few examples of how Second Nature’s services make life easier for residents:

• Emergency repairs made easy: Imagine coming home from work to find that your apartment’s air conditioning has stopped working in the middle of summer. With a 24/7 maintenance hotline, help is just a phone call away, no matter the time of day.
• Automatic rent payments: For busy professionals or students, keeping track of monthly rent can be tricky. With the online rent portal, residents can set up auto-pay, avoiding the hassle of late payments and tracking down checks.
• Credit score boost: For residents hoping to buy a home in the future, credit-building services can be a huge advantage. By reporting timely rent payments, Second Nature helps residents improve their credit over time, potentially helping them qualify for mortgages and other loans down the line.
• Extra services to support residents: Enrolling in the renters insurance program helps to protect your personal belongings, on-demand pest control ensures you don’t have to worry about rodents or bugs in or around your home, move-in support saves time setting up utilities, and identity protection will give you peace of mind as you move into your new home.

To read more about why residents love Second Nature, check out their solutions here.

Final Thoughts

Resident Benefits Packages, like the one offered by Second Nature, provide a convenient and valuable solution for residents looking to simplify their lives. By having essential services bundled into one package, residents can save time and money, while enjoying the peace of mind that comes with knowing they’re covered for everyday issues.

If you’re a resident and want to learn more about how Second Nature’s Resident Benefits Package can benefit you, contact our team today!

* Renters Insurance Program is provided by Second Nature Insurance Services, LLC (NPN 20224621). Any policies placed under this program are placed by the preferred insurance partner-broker of Second Nature’s Insurance Services, LLC. Coverage subject to policy inclusions.