Turn every lease into a personalized experience with Resident Onboarding

Take residents from approved to moved with a personalized onboarding experience that offers choice, builds trust, and relieves operational headaches.

Get a demo Calculate ROI
Resident Onboarding Hero

Transform the leasing process, from approval to move-in day

Foster stronger resident relationships from the start with unique leasing experiences for every resident.

Icons_Resident satisfaction
Upgrade your onboarding
Replace traditional, lengthy onboarding documentation with a mobile-first, easy-to-understand experience.
Icons_Transparency
Improve lease transparency
Transform the stressful move-in process into a clear, interactive onboarding experience that fosters loyalty and resident understanding from day one.
Insurance_icons_Choice-159
Give your residents the power of choice
Offer residents the ability to enroll in property benefits and add-ons, taking personalization to the next level.
Insurance_icons_Never miss a day
Ensure resident responsibility
Deliver lease terms and move-in tasks in an unskippable way that ensures residents understand property guidelines from day one.

What is Resident Onboarding?

Resident Onboarding combines Lease Guide and Move Guide, all powered by Maestro™, to deliver a personalized move-in experience.

Welcome, Leah! Let's review and sign your lease
Lease Guide

Drive resident choice and benefit adoption

Transform boring PDF leases into interactive, mobile-first walkthroughs customized for the individual resident and property. Residents can choose lease-added services and get a better understanding of their obligations and responsibilities.

Lease Guide takes the complexity out of lease execution, delivering terms in an interactive format that's easy to understand and tailored to each resident. Every resident is unique. Their lease experience should be, too.

Move-in checklist
Move Guide

Make move-in day a breeze

Empower residents to check off each move-in task, from booking movers to setting up utilities, all with automated reminders and phone support.

Move Guide gives your residents a branded, personalized move-in guide, turning move-in chaos into clarity, and starting your resident relationships off on the right foot from day one.

Orchestrate growth
Maestro™

Orchestrate growth

Create scalable, personalized onboarding experiences instead of sifting through dozens of static lease templates. Custom branding, one-click updates, simplified document management, and automated workflows revolutionize your leasing process.

Learn more

How it works

Deliver terms via text

Onboard residents via SMS

Residents receive a login passcode via email and text, simplifying how they access lease terms. No new portals or logins required.

 

Make lease terms easy to follow

Make onboarding easy to understand

Present lease terms, rent payments, and other required addenda within a branded, dynamic experience.

Introduce resident benefits

Introduce resident benefits

Guide residents through the understanding and customization of a Resident Benefits Package, turning onboarding into a personalized experience they won’t get anywhere else.

Ensure resident accountability

Ensure and improve resident accountability

Highlight important reminders and property requirements before lease signing so residents are aligned with your expectations from day one.

 

Reduce admin work with esign leases

Reduce admin work with electronic leases

Residents sign their lease right in Resident Onboarding so you don’t have to chase down signatures or manage lease signing in a different tool.

 

Guide the move-in experience

Guide the move-in experience

Provide a hub with easy to follow instructions to set up utilities and other move-in requirements while tracking progress to ensure completion.

 

“Resident Onboarding has completely streamlined our leasing process. Having leases, benefits, and move-in guides in one place has been such a smooth experience for our residents and our team.”

Jennelle Glassburn

Jennelle Glassburn

CRM Properties

“What I've really enjoyed about Resident Onboarding is the fact that all fees are available in one place along with the lease agreement. It makes it easy to review all amounts due as well as the lease agreement very quickly because of how well it's streamlined!”

Amanda-Carson

Amanda Carson

Birdy Properties

"The Second Nature team has been amazing throughout our switch to Resident Onboarding. Their team is always friendly, quick to respond, and willing to jump on a call at a moment’s notice. Their willingness to help at any time has been a huge help throughout the process, and I am very grateful for their support."

Megan-Belanger

Megan Belanger

CRM Properties

“Resident Onboarding has completely streamlined our leasing process. Having leases, benefits, and move-in guides in one place has been such a smooth experience for our residents and our team.”

Jennelle Glassburn

Jennelle Glassburn

CRM Properties

“What I've really enjoyed about Resident Onboarding is the fact that all fees are available in one place along with the lease agreement. It makes it easy to review all amounts due as well as the lease agreement very quickly because of how well it's streamlined!”

Amanda-Carson

Amanda Carson

Birdy Properties

"The Second Nature team has been amazing throughout our switch to Resident Onboarding. Their team is always friendly, quick to respond, and willing to jump on a call at a moment’s notice. Their willingness to help at any time has been a huge help throughout the process, and I am very grateful for their support."

Megan-Belanger

Megan Belanger

CRM Properties

Get residents from approved to moved, no PDFs required

Resident Onboarding improves lease clarity, empowers resident choice, and ensures resident responsibility, redefining the move-in experience.

Get a demo